These Terms of Service govern your use of the website located at https://ourtuition.co.uk and any related services provided by OurTuition.

By accessing https://ourtuition.co.uk, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by OurTuition.

We, OurTuition, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 28 December 2023.

 

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or “mirror” the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service OurTuition provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorised advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

 

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to OurTuition and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by OurTuition at any time.

 

User-Generated Content

You retain ownership of your intellectual property rights in any content you submit, post, upload, share, or otherwise transmit to our website. This encompasses a range of materials including, but not limited to, educational content, comments, and feedback. While we claim no ownership over your content, we require from you a licence to use it in line with our services.

When you provide content covered by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence. This licence allows us to use, distribute, modify, run, copy, publicly display, translate, and create derivative works from your content, respecting your privacy preferences and in accordance with our Privacy Policy. The content you share, especially as part of the tutoring process, is integral to the functionality of our platform.

The licence you grant us for your content can be terminated by you at any time through the deletion of your content or account. However, in instances where your content has been used by us or our partners in commercial, promotional, or sponsored content, the licence will persist until the relevant content is no longer in use.

By sharing content on our platform, you also permit us to use your username and other identifying information associated with your account in a way that aligns with your privacy settings and our Privacy Policy. This is vital for fostering community interactions and trust, particularly in tutor-student relationships and peer discussions.

It is your responsibility to ensure that the content you share complies with applicable laws and regulations and does not infringe on the rights of others. We expect all users to refrain from posting misleading, offensive, or inappropriate material. We reserve the right to monitor and review user-generated content and may remove or modify content that we find to be in violation of our policies or standards without prior notice. This is to maintain a respectful and safe environment for all users of our platform.

 

Becoming a Tutor

Aspiring tutors interested in collaborating with OurTuition are invited to apply by submitting their credentials and background information to admin@ourtuition.co.uk. The selection process involves an assessment of each candidate’s qualifications and aptitude for tutoring. Tutors are independent contractors, not employees of OurTuition, and are responsible for setting their own hourly rates (subject to a minimum charge) and for the preparation and delivery of their tutoring sessions. OurTuition provides a platform for tutors to connect with potential students but does not guarantee a specific volume of work or earnings. Tutors are expected to comply with all relevant legal and regulatory requirements, including those pertaining to self-employment and taxation in the UK.

 

Registration and Payments

To access and utilise the services of OurTuition, users are required to create an account on our platform. It is imperative that the information provided during registration is accurate, current, and updated as necessary. Users bear full responsibility for maintaining the security of their account information, including login credentials. All activities occurring under a user’s account fall under their responsibility. In cases of unauthorised access or security breaches, users must immediately notify OurTuition. We emphasise that OurTuition is not liable for any loss or damage resulting from a user’s failure to maintain account confidentiality.

When engaging with OurTuition’s services, users will need to provide financial information relevant to their selected payment method. This often involves submitting credit card details for transactions. OurTuition employs the services of Stripe, Google Payments, or Apple Pay for all payment processing. This means that the handling and retention of your financial information are managed by these payment processors, in accordance with their respective Terms of Service. Users are thus agreeing to abide by these terms when choosing to transact through these services. It is crucial to understand that while OurTuition ensures the use of secure and reputable payment processing partners, it is not responsible for any issues that may arise from the use of these external payment services.

For tutors using the OurTuition platform, the process of receiving payments for their services is facilitated through these same payment processors. Tutors are responsible for setting their rates in alignment with the guidelines provided by OurTuition and must comply with the agreed terms of payment processing. Users should be aware that their adherence to the policies of the selected payment processors, including those related to payment disputes, refunds, and chargebacks, is a mandatory aspect of utilising OurTuition’s services.

 

Cancellations and Refund Policy

At OurTuition, we understand that plans can change, and we have therefore established a clear policy for booking cancellations and refunds. This policy is designed to protect both the interests of our customers and the commitments of our tutors.

Customers are entitled to cancel their tutoring sessions, and the conditions for refunds depend on the timing of the cancellation. If a customer cancels their booking more than 72 hours before the scheduled start of the session, they will receive a refund, minus a service fee of 5.5%. This fee covers administrative costs and is non-refundable. It is important for customers to note that this time frame is strictly adhered to, ensuring fairness for both parties.

In instances where a cancellation is made within 72 hours of the scheduled session, the customer will not be eligible for a refund. This policy is in place to respect the tutor’s time and schedule, which may have been significantly altered to accommodate the booking.

Should a tutor need to cancel a confirmed booking, the customer will receive a full refund of the amount paid, excluding the service fee. OurTuition is committed to providing a reliable tutoring service, and in the rare event of a tutor cancellation, we take steps to minimise any inconvenience to our customers.

Refunds will be processed through the original payment method used at the time of booking. The duration for the refund to appear in the customer’s account may vary, depending on the policies of the bank or card issuer involved.

OurTuition reserves the right to make exceptions to this policy in certain extenuating circumstances, such as emergencies or service delivery failures. Customers facing such situations are encouraged to contact OurTuition’s support team at support@ourtuition.co.uk to discuss potential remedies.

 

Disclaimer and Limitations of Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the fullest extent permitted by law, OurTuition disclaims all warranties, expressed or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. We do not warrant the accuracy, completeness, or usefulness of the information provided on our website, including any tutoring materials or advice.

OurTuition shall not be liable for any damages arising from the use or inability to use our website and its services. This includes but is not limited to direct, indirect, incidental, consequential, or punitive damages, even if OurTuition or an authorised representative has been advised of the possibility of such damages. This limitation of liability applies to all damages of any kind, including but not limited to loss of income or profit, loss of or damage to property, and claims of third parties.

In the context of online tutoring, OurTuition does not guarantee the outcomes of any tutoring sessions or the academic success of students. OurTuition is not responsible for the actions or omissions of any tutors using our platform. While we endeavour to verify the qualifications of tutors, we cannot guarantee their suitability or effectiveness. Users are encouraged to exercise their own diligence in selecting tutors.

OurTuition is not liable for any loss, corruption, or unauthorised access to any data or personal information transmitted to or from our website. Users are responsible for the security of their own computer systems and the transfer of information to and from our website.

 

Accuracy of Materials

The materials and content available on the OurTuition website, including but not limited to educational resources, tutor profiles, and user-generated content, are provided for general information and educational purposes only. OurTuition does not warrant the completeness, accuracy, or reliability of these materials. This includes any educational content provided by tutors, as well as information relating to their qualifications and expertise.

Users are advised that the materials on our website should not be the sole basis for making academic decisions. While we strive to ensure the quality and accuracy of the information provided, it is important for users to consult additional sources for a more comprehensive understanding of the subjects. Users should exercise their own judgement and diligence in assessing the information provided and its applicability to their educational needs.

OurTuition is not responsible for the outcomes resulting from the use of the materials on our website. This includes any decisions made or actions taken based on the information provided by tutors or other resources on our site. Users are solely responsible for verifying the accuracy and relevance of the information to their individual circumstances.

We reserve the right to update, modify, or remove content on our website at any time without prior notice. This includes changes to educational resources, tutor information, and user-generated content. Users are responsible for regularly reviewing the materials on our website to stay informed of any updates or changes.

The accuracy of materials on the OurTuition website is subject to the limitations inherent in online educational platforms. We endeavour to provide high-quality content but cannot guarantee that all materials will always reflect the most current research or educational practices.

 

Additional Tools

Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an ‘as is’ basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. OurTuition has the right to offer new third-party tools in the future.

 

Links

OurTuition has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by OurTuition of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

 

Inaccuracies and Mistakes

At OurTuition, we acknowledge that the content on our website, which heavily relies on user-generated input such as tutor profiles, educational materials, and session descriptions, may occasionally contain typographical errors, inaccuracies, or omissions. These inaccuracies could pertain to aspects like the description of tutoring services, pricing details, promotional offers, tutor qualifications, and the availability of sessions.

While we make every effort to ensure the accuracy of information on our platform, the dynamic nature of user-contributed content means that we cannot guarantee complete accuracy at all times. In the case of discrepancies, especially those that significantly affect the services offered, we reserve the right to make corrections, update information, or cancel bookings if any information on the website is found to be inaccurate, at any time without prior notice.

Users are encouraged to report any inaccuracies or errors they discover on our platform. However, it is important to note that OurTuition is not obligated to provide continuous clarification or updates for every piece of information on our website, except where it is required by law. Our commitment is to address significant inaccuracies, particularly those that could impact the effectiveness and reliability of our tutoring services.

In situations where inaccuracies directly affect booked tutoring sessions, appropriate measures, including the cancellation of affected sessions, may be taken. Affected users will be informed promptly in such cases to mitigate any inconvenience.

It is important to highlight that the responsibility for the accuracy of the content lies with the users who create and submit it. We urge all tutors and users to ensure that the information they provide on the platform is accurate, relevant, and up-to-date, to maintain the quality and trustworthiness of OurTuition.

 

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

 

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

 

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

 

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

 

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.